The business infrastructure must provide a secure, resilient and flexible environment that enables execution of processes, applications and enterprises in sync with technological innovation. Infrastructure however, is more than just the hardware, the data center, and the networks. It is the culmination of them all, working together as one seamless system.
Glodyne’s Technology IMS Services leverages deep industry and functional expertise, leading technology practices, and an advanced onsite- remote delivery model to help clients improve their business performance. We deliver high quality SLAs and ensure 24x7x365 availability, flexibility and agility.
Our Remote IMS services facilitate real-time tracking of alerts and offer quick resolution though our centralized Tech Center. Trouble tickets are continuously tracked and resolved 24x7 by our experienced support staff. Through our remote help desk facility assures customers of systematic and timely resolution of their key business processes.
We have built our delivery model using industry standard ITIL framework for service support and service delivery models. A thorough audit of the existing infrastructure is conducted to understand inventory, assets, technology, processes, and compliances specific to that IT infrastructure. IT objectives and goals, support structure, migration strategies, and IT optimization policies are laid out in a detailed manner.
Our unrelenting commitment to safeguarding the trust that our clients and other stakeholders place on us is re-iterated by the ISO 270001 certification which proves the robustness of our information security practices and provides assurance that our client’s information is secure in accordance with an internationally recognized standard.
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