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Highlights
- An advanced, scalable infrastructure, complete facilities and certified resources for deploying and supporting the full range of both eClassroom and back-end infrastructure technology
- Deep experience with K-12 and higher education markets
- Integrated remote, field, and logistics capabilities
- Technical service desks already handling more than 300,000 calls per month 24x7
- Approximately 200 forward stocking locations with 113,000 active part numbers for more than 15,000 types of equipment; ISO certified logistics locations
- Broad geographic coverage throughout the U.S. and Canada with Glodyne-employed (W-2) technicians
- Proven ability to support multi-vendor products as well as scale between high-touch/low volume and low-touch/high volume rollouts
Functional Areas Supported
- Classroom - Desktops, Laptops, (Wintel, Lintel, MAC) Printers, Projectors, Cameras, Scanners, Intelligent white boards, Servers, Wireless and Wired Networks
- Back Office / Administration - Desktops, Printers, Security Systems, Servers, Networks, Telephony, Uninterruptible Power Supply
- Data Center - Mainframes, Midrange Servers, Wintel/Lintel/MAC Servers, Printers, Media Replications, Storage (Tape & Disk), Remote Backup Storage Systems –Automatic and Manual
- Off Campus Facilities (Students/Faculty) - Desktops, Laptops, (Wintel, Lintel, MAC) Printers, Networking, Telephony
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Education Technology Support
Complete ongoing maintenance and support for the Education environment — from the administrative offices and data center to the eClassroom and everywhere technology resides in between. Comprised of onsite, remote, and logistic services, this solution is designed to extend the life of IT investments while keeping service events imperceptible to the students, teachers, and/or administrators and to keep facilities up and running.
Education Service Desk
Whenever there is a technology support need, this is the first and only call an administrator, teacher, or student has to make. Available on a 24x7 basis, this North American staffed solution covers Tier 1 through Tier 3 escalation, as well as dispatching and scheduling of onsite resources, should they be required.
With more than 50 years of experience and over 2,500 technology professionals Glodyne delivers the entire spectrum of technology maintenance and support services. Glodyne makes a difference for a wide range of Education customers including: K-12 school districts; colleges, universities, and other institutions of higher learning; interactive display, desktop, laptop, and data center equipment manufacturers; and leading IT services and equipment providers to the education sector. Through our extensive network of OEM, reseller, outsourcer, and systems integrator partners, we can leverage these relationships and partner with you to make that difference, too.
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